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Customer FAQ

Our Newsletter


Customer FAQ

ALL E-BOOKS UNDER $5.99!

25% OFF NEW RELEASES!

 

PLEASE NOTE: E-BOOKS ARE NOT REFUNDABLE

 

1.)  What formats are the e-books available in?

Our e-books are available in PDF, HTML, EPUB, and PRC/MOBI.  You get ALL versions with your purchase. PDF is the most requested format. EPUB works best with the Nook, iPod and iPad, while PRC works best with Kindle. 

 

 2.)  How do I get my download after purchasing?

After your payment is processed through Paypal, your download links will soon appear in your account, usually within minutes.  In your account, check the COMPLETED ORDERS section for the download links. The link will also be on your Evernight invoice beside the title name. If you have any issues, please contact evernightpublishing@gmail.com

 

 3.)  The file is zipped.  How do I open it? 

Books released before August 2012 will have two download links, one is an unzipped PDF file, the other is a zipped file containing a PDF, EPUB, HTML and PRC formats.  You can select to download one or both. All current releases will have all four file formats available for download individually. If you need assistance, please email us at evernightpublishing@gmail.com

If you don't have a utility to unzip files, such as WinZip, you can download Zip7 for free HERE.

 

4.) How do I purchase a print book?

Books available in print can be purchased on Amazon.  If the e-book is available in print you will find a "Buy in Print" button at the bottom of the product page (in progress).

Evernight does not handle print sales or shipping.  Books are POD (print-on-demand) through Createspace or Amazon.  

 

5.) I accidentally deleted my ebook or I bought a new e-reader and can't transfer my ebooks to the new device.  What can I do?

Once you register an Evernight account, the books you purchase will always be in your account if you ever need to download them again for whatever reason. If you ever have any difficulty, please email us for assistance at evernightpublishing@gmail.com and we will be happy to help.

 

6.) How do I find out the word count of a book before I purchase it?

If you scroll over the cover art on a product page, it will display the word count and other important information about the book.

 

7.) I don't have a PayPal account, can I use a credit card to purchase?

Yes! You select the regular proceed to payment and when you arrive on PayPal's secure site, you will be given two choices: Have a PayPal Account? and Don't have a PayPal Account? If you click the second option, you can use a credit card or debit card and do NOT need to sign up for PayPal account.

 

 

PLEASE NOTE: E-BOOKS ARE NOT REFUNDABLE

 

  

Our books are also available at the following distributors:

Amazon Kindle
All Romance e-Books
Barnes & Noble
BookStrand
Apple
Chapters-Indigo/KOBO  

 

If you have any other questions or concerns, please email:

evernightpublishing@gmail.com 

 

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